1. Appointment confirmation
A request is not confirmed until Scarlet by Amina replies with an accepted date and time. Please provide your full name, requested service, preferred date, and any information needed to assess the appointment.
2. Deposits
A deposit may be required for selected services, longer appointments, PMU, bridal bookings, or after a missed appointment. Where required, the deposit is applied to the service total. It is forfeited for a no-show or a cancellation or rescheduling request made with less than 24 hours’ notice, except where the law requires otherwise or Scarlet by Amina agrees due to exceptional circumstances.
3. Cancellation or rescheduling
Please give at least 24 hours’ notice if you need to cancel or move your appointment. Contact us directly on WhatsApp or by telephone. A message is effective when received. Repeated late cancellations may require prepayment before another appointment is accepted.
4. Late arrival
Please arrive on time. A late arrival may shorten the service so the next client is not delayed. If you are more than 15 minutes late, we may need to reschedule and treat the appointment as a late cancellation when the full service can no longer be completed safely or properly.
5. No-shows
If you do not attend and do not contact us, any deposit is forfeited. A future booking may require full or partial prepayment.
6. Consultation, safety, and suitability
Tell us before the appointment about allergies, sensitivities, pregnancy, medication, skin conditions, recent treatments, or other information that may affect safety. We may postpone, adapt, or decline a service when it is not suitable or when required information is missing. This is a safety decision, not a medical diagnosis.
7. Preparation and aftercare
Follow the preparation and aftercare instructions provided for your service. Healing and results vary, especially for permanent and semi-permanent makeup. Any included or separately priced touch-up will be explained before booking.
8. Guests and minors
To maintain privacy, safety, and a calm environment, please attend alone unless a companion has been approved. A minor must be accompanied by a parent or legal guardian, and some services may have minimum-age or consent requirements.
9. Service concerns and refunds
If you have a concern, contact us promptly so we can assess it fairly. Completed services are generally not refundable simply because of a change of mind or because individual results vary. Any correction, repeat service, credit, or refund is considered case by case, while preserving all rights that apply under Moroccan law.
10. Changes made by Scarlet by Amina
On rare occasions, we may need to move or cancel an appointment because of illness, equipment issues, safety, or events outside our control. We will contact you as soon as reasonably possible and offer a new time or return any payment for a service we cannot provide.
